GUY BOUCHER:

"If we can cut out these penalties, even in half, we’ve got a whole new game. The entire dynamic changes. We’ve got to focus on the things we have to improve, but at the same time recognize what we’re doing right and what’s improving. If we don’t do that, we’re going to get lost in this process, and that’s not us. It's like we have been patching a leaking hole in the ceiling and suddenly another hole opened down there. So we go down there, and well, the previous one is leaking. We've got to make sure we patch solidly before we start moving onto other leaks. But we’re going to get through this. We’re fighters."

"How do you eat an elephant? A bit at a time. If you look at an elephant, it's too big. And any big problem, you have to break it down."